Snowshoeing day in the Adamello Brenta Nature Park (Brenta Dolomites)

What happens if I need to cancel the trip?
If you decide to cancel, you’ll get a 100% refund (minus fees) if the cancellation is notified up to 60 days before the start of the tour, a 75% refund (minus fees) if you cancel between 59 and 30 days before the start of the tour, and a 50% refund if you cancel between 29 and 21 days before the start of the tour. If you cancel less than 21 days before the first day of the tour, you won’t receive a refund. Take into account, however, that if accommodation, flights or transfers were included in the trip you booked, then a different policy may apply as the guide will be bound by the provider’s cancellation policy.

What happens if the guide cancels the trip because of bad weather/unsuitable conditions?
If bad weather or unsuitable conditions force the guide to cancel the trip, he or she will: a) propose a similar activity at a different place where conditions are better, or b) propose to postpone the activity until a later date, or c) cancel. If you refuse option a), our cancellation policy will apply. Please note, however, that the call to cancel a trip due to bad weather can only be made by the guide (not the client).

What happens if the guide doesn’t show up or cancels for personal reasons?
If the guide cancels for reason of injury or other, you will get a 100% refund on your trip.