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As we join forces on a collective, global level to get through the Coronavirus (COVID-19) pandemic together, making things easier for each other is key. At Explore-Share we make sure to stay up to date with the latest travel news to deliver the best possible solutions for our users and guides so that travel plans can continue to move forward. While you're busy at home, plan your next ski adventure with your friends, a tough climb to one of the world’s highest summits, or an exciting rock climbing getaway near you. Let our guides inspire you, gather all the information you need, and we’ll make sure to provide you with a risk-free booking process, and all the necessary support for your plans to come through.
While long-distance travel might take a while to start back up, we often overlook the mountains in our own backyard. Find a certified local guide near you at Explore-Share.com and let them show you beautiful wilderness areas that you may have missed, learn and practice new skills, and stay fit at a close distance from your home. Contact us now and let us help you pinpoint the perfect experience for you.
Some trips are best planned in advance, and the time for that is always now. Whether you wish to visit Antarctica, climb a Himalayan giant, hike through the stunning Inca ruins of Peru or go ski touring in Kamchatka, we offer you all the guidance and expertise needed to make your wish a reality, and risk-free booking options to cushion the circumstance. Contact us now and let us assist you in your big plans for tomorrow today.
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We are monitoring the Coronavirus (COVID-19) situation closely, following legitimate sources such as the World Health Organisation (WHO), and establishing the most convenient guidelines to face the difficulties these times present for the travel industry.
Before cancelling your Trip, we strongly advise you to talk with your guide and discuss alternatives (eg. postponing your Tour to later this year or even next year). He/she will do his/her best to find the best solution for both of you.
For bookings made between the 20th of March and the 30th of June of 2020, we have made our cancellation policies more flexible to satisfy your travel needs with the current circumstances in mind.
For any cancellation that you make at least 30 days prior to the trip, regardless of the cancellation cause, you will receive a full refund of the amount(s) you have paid to confirm your tour (aside from the eventual non-reimbursable Customer Service Fee that was charged to you and a 3% administrative fee).
In the case that you need to cancel your Tour closer to its starting date due to specific government restrictions in the countries of origin or destination, then you will also receive a full refund as detailed above, minus any guide expenses incurred for the planning of your Tour, which will be determined by the guide.
This special cancellation policy will apply if the authorities of the country where you are coming from advise against travelling to the country(ies) where your Tour will take place; the authorities of the country(ies) where your Tour will take place don’t allow you to enter it/them. Otherwise, the standard cancellation policy will apply. You can access it here (see “Services Provided by E&S” section).
If your flight is cancelled but the local authorities do not advise against travelling to the country(ies) where your Tour will take place, you should contact the airline to confirm the options available to you, including alternative flights and/or refunds. Should you not be able to get there to join the Tour you have booked, the standard cancellation policy will apply.
Please do not hesitate to contact us about your travel plans and the options we can offer you.
Check our Frequently Asked Questions (FAQ) section.
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