Our knowledgeable team is here to assist you at any moment throughout your adventure.
1.How can you guarantee that my guide is qualified and will provide a safe experience?
Only certified mountain guides and leaders are registered on Explore-Share.com. Most of them are IFMGA-certified, the most rigorous international certification, and others are UIMLA-certified, the most respected certification for mountain leaders. A third group has local/country certifications — this is especially the case for countries where IFMGA is not available.
However, it is your responsibility to verify that the mountain guide you are booking has the necessary qualifications and expertise to guide you. Please refer to our Why hire a mountain guide? page to learn more about mountain guides’ qualifications and certificates.
2.What happens if I need to cancel the trip?
If you book your Tour more than 30 days in advance, you will have a 48-hour span after booking to cancel and receive a full refund without any deductions.
After that period of time, if you decide to cancel the Tour, you will have the possibility to do so in accordance with the following indemnity scheme (refunded or to be paid depending on whether the payment was made and received):
Non-refundable fees that will be discounted from the refund include:
If bad weather or unsuitable conditions force the guide to cancel the trip, he or she will: a) propose a similar activity at a different place where conditions are better, or b) propose to postpone the activity until a later date, or c) cancel. If you refuse option a), the cancellation policy will apply. Please note, however, that the call to cancel a trip due to bad weather can only be made by the guide (not the client). Under exceptional circumstances, the guide could, however, decide at his sole discretion to refund the client (minus the transaction fee).
The 5% customer service fee paid at the moment of the booking is non-refundable. It is advisable to have an insurance policy that covers cancellations.
Take into account, however, that if accommodation, flights or transfers were included in the trip you booked, then a different policy may apply as the guide will be bound by the provider’s cancellation policy.
3.What happens if the guide cancels the trip because of bad weather/unsuitable conditions?
If bad weather or unsuitable conditions force the guide to cancel the trip, he or she will: a) propose a similar activity at a different place where conditions are better, or b) propose to postpone the activity until a later date, or c) cancel. If you refuse option a), our cancellation policy will apply. Please note, however, that the call to cancel a trip due to bad weather can only be made by the guide (not the client).
4.Can I find a guide for a trip that is not listed?
Yes. If you are looking for a specific program but can’t find it on Explore-Share.com, write to our mountain guide coordinators and we’ll do our best to contact you with a local certified guide who can provide the tour you want.
5.Can I join a group?
Some guides offer group departures that you can join, others don’t. This information is usually available in the trip’s description but, if it isn’t, you can always ask our mountain guide coordinators.
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