We are monitoring the Coronavirus situation closely, following legitimate sources such as the World Health Organisation (WHO).
Before cancelling your Tour, we strongly advise you to talk with your guide and discuss alternatives (eg. postponing your Tour to later this year or even next year). He/she will do his/her best to find the best solution for both of you.
In case you need to cancel your Tour because of the Coronavirus (COVID-19), you’ll get a full refund of the amount(s) you have paid to confirm your tour (besides the eventual Customer Service Fee which was charged to you), minus a cancellation administration fee (3% of what you have paid) and the eventual non-reimbursable expenses the Guide paid to organize your Tour.
The above special cancellation policy will apply if:
- the authorities of the country where you are coming from advice against travelling to the country(ies) where your Tour will take place;
- the authorities of the country(ies) where your Tour will take place doesn’t allow you to enter it/them.
If not, the standard cancellation policy will apply. You can access it here (see “Services Provided by E&S” section).
If your flight has been cancelled but the local authorities do not advise against travelling to the country(ies) where your Tour will take place, you should contact the airline to confirm the options available to you, including alternative flights and/or refunds. Should you not be able to get there to join the Tour you have booked, the standard cancellation policy will apply.