FAQ

Explore-Share.com is a booking platform that promotes mountain experiences offered by certified mountain guides and leaders all over the world. Close to 5000 trips offered by 1000+ guides are currently on offer on the platform.

Everybody behind the project — from employees to shareholders — is passionate about mountain and outdoor activities. Together, they hope to promote these activities and encourage people to enjoy valuable experiences in the mountains.

To learn more about the team behind Explore-Share.com, please refer to our About Us page.

  1. Go to explore-share.com and search for an activity, location or a combination of both.
  2. The search engine will display a list of results. You’ll get to browse through the list, compare and choose the best program for you and your group.
  3. Request to book it straight from the platform. Enter your details (including name, skill level and goals for the trip) and we’ll send the guide a request.
  4. Once the guide confirms availability, we will charge your credit card and you’ll be all set!

Only certified mountain guides and leaders are registered on Explore-Share.com. Most of them are IFMGA-certified, the most rigorous international certification, and others are UIMLA-certified, the most respected certification for mountain leaders. A third group has local/country certifications — this is especially the case for countries where IFMGA is not available.

However, it is your responsibility to verify that the mountain guide you are booking has the necessary qualifications and expertise to guide you. Please refer to our Why hire a mountain guide? page to learn more about mountain guides’ qualifications and certificates.

You can use your credit card to pay for the trip. We use Stripe, a widely reputed payment processor, to guarantee that your payment will be secure.

If you book your Tour more than 30 days in advance, you will have a 48-hour span after booking to cancel and receive a full refund without any deductions.

After that period of time, if you decide to cancel the Tour, you will have the possibility to do so in accordance with the following indemnity scheme (refunded or to be paid depending on whether the payment was made and received):

  • 100% refunded (or 0% paid) if the cancellation is notified in writing by email to the Guide up to 60 days before the first day of the Tour (minus 3% of the amount paid at booking as an administration fee, and the eventual non-reimbursable expenses the Guide paid to organize the Tour);
  • 75% refunded (or 25% paid) if the cancellation is notified in writing by email to the Guide between 59 and 30 days before the first day of the Tour (minus 3% of the amount paid at booking as an administration fee, and the eventual non-reimbursable expenses the Guide paid to organize the Tour);
  • 50% refunded (or 50% paid) if the cancellation is notified in writing by email to the Guide between 29 and 21 days before the first day of the Tour (minus 3% of the amount paid at booking as an administration fee, and the eventual non-reimbursable expenses the Guide paid to organize the Tour);
  • 0% refunded (or 100% paid) if the cancellation is notified in writing by email to the Guide less than 21 days before the first day of the Tour

Non-refundable fees that will be discounted from the refund include:

  • Administration fee: 3% of the total price of the Tour.
  • Service fee: 3% of the total price of the Tour.
  • The eventual non-reimbursable expenses the Guide paid to organize the Tour  (accommodation, administration expenses, salaries, porters, food, etc.), to be defined by the guide at the moment of the client’s request for cancellation.
  • Credit Card fee: approximately 1,6% of the amount paid by credit card.
  • Any other fee that had been clearly mentioned to the client as non-refundable before the client booked.

If bad weather or unsuitable conditions force the guide to cancel the trip, he or she will: a) propose a similar activity at a different place where conditions are better, or b) propose to postpone the activity until a later date, or c) cancel. If you refuse option a), the cancellation policy will apply. Please note, however, that the call to cancel a trip due to bad weather can only be made by the guide (not the client). Under exceptional circumstances, the guide could, however, decide at his sole discretion to refund the client (minus the transaction fee).

The 3% customer service fee paid at the moment of the booking is non-refundable. It is advisable to have an insurance policy that covers cancellations.

Take into account, however, that if accommodation, flights or transfers were included in the trip you booked, then a different policy may apply as the guide will be bound by the provider’s cancellation policy.

In case you need to cancel your Tour because of the Coronavirus (COVID-19), you will be offered a Voucher to book any tour at Explore-Share, valid for 18 months from the original departure date of the tour you originally booked. You will also have the chance to transfer this voucher to another person. This Voucher will be for the total price of the Tour you booked and paid, minus the eventual non-reimbursable expenses the Guide paid to organize the Tour.

The above special cancellation policy will apply if:

  • The authorities of the country of origin from where you are departing restrict international travel or set restrictions for your return from the destination at which your Tour will take place that make it impossible for you to travel, or
  • The authorities of the country(ies) where your Tour will take place don’t allow you to enter it/them or set restrictions that make it impossible for you to do the Tour on the agreed date.

Otherwise, the standard cancellation policy will apply. You can access it here (see “Services Provided by E&S” section).

In some cases, under special circumstances, Explore-Share may be able to offer a refund instead. The refund will be in full, minus the non-refundable items mentioned in our Terms & Conditions (3% of the total price of the tour as an administration fee, 3% of the total price of the tour as Service fee, the credit card fee if it applies, and the eventual non-reimbursable expenses the Guide paid to organize the Tour, which will be detailed by the guide)

If bad weather or unsuitable conditions force the guide to cancel the trip, he or she will: a) propose a similar activity at a different place where conditions are better, or b) propose to postpone the activity until a later date, or c) cancel. If you refuse option a), our cancellation policy will apply. Please note, however, that the call to cancel a trip due to bad weather can only be made by the guide (not the client).

If the guide cancels for reason of injury or other, you will get a 100% refund on your trip.

Yes. If you are looking for a specific program but can’t find it on Explore-Share.com, write to our mountain guide coordinators and we’ll do our best to contact you with a local certified guide who can provide the tour you want.

Yes. After you request to book a trip, you’ll have the chance to ask your guide any questions you may have before we charge your credit card.

Guides can sometimes adapt their programs to satisfy their client’s wishes. Request to book the trip you are interested in and you’ll have the chance to discuss the changes once you are in contact with the guide.

Some guides offer group departures that you can join, others don’t. This information is usually available in the trip’s description but, if it isn’t, you can always ask our mountain guide coordinators.

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