Complete the form and register for free!
Register here if you are an individual guide.
Register here if you are an agency, guide company or tour operator.
Follow easy steps to (1) Register, (2) provide us information for your Profile Page and (3) provide us information for your Program Page so that we can start promoting your programs!
If you have any questions at any point in the registration process, contact the Guide Support Team.
Having an account is free. There are no fixed fees like membership or annual fees, but whenever we do a good job and a new client books one of your trips through our site, we ask for a 15% commission on your trip price. If you don’t get any business from us, then we won’t charge you anything!
Important notice: If you are based in the EU and don’t have a EU VAT number, then 21% VAT applies, and the commission is 18,15%.
You will have your own personal profile page with a list of the programs you offer. Each program has its own page with all the relevant information: Description, Itinerary, Pictures, Price per person, Level required, etc.
Our team of expert writers will create the profile for you and upload your programs to the website using the information you provide.
Clients cannot find you if you only have your Profile Page online. Having program pages linked to your Profile Page is what makes you visible and findable by clients.
Explore-Share users can search for programs filtering by destination (Country, Mountain range, Region, town, mountain name, etc.) and/or by activity (mountaineering, ski touring, climbing, hiking, etc.).
Here´s a short video tutorial explaining how to manage requests from your guide dashboard: https://www.youtube.com/watch?v=TFY09Z0MRsM&t=327s
Step by step, this is how it works:
It’s very important that you accept/decline requests by using the buttons in the system, and not only by telling the client n the chat. Saying that you’re available in the chat does not allow the client to book the trip – only accepting the request through the correct button does.
You are only committed to the trip when the client has booked and paid for it. You will know that he did because you will receive 2 emails from us confirming the booking.
You will always be able to check the status of bookings from your personal Guide Dashboard.
The Guide Dashboard is an admin tool from which guides can manage all their requests and bookings. You can access your Guide Dashboard here: https://www.explore-share.com/guide-login/
We are constantly improving and adding new features to this tool. For the moment, you can use your Dashboard to:
– Check the status of each one of your bookings.
– Act on your bookings -> Chat with the client, accept or decline a booking, edit prices, etc.
– Add new programs to your profile.
– Edit the trip prices of your programs (check how).
– Set automated messages for each one of your programs, that clients will see once they request for them (check how).
To confirm the booking, the client has to pay the trip’s full price. We use Stripe, a third party payment service, to process credit card payments.
One month prior to the start date of the trip (at the latest), we will send you 85% of the total amount paid by the client. You will also receive an invoice from us for the 15% commission (please note that we deduct the commission amount from the full payment when sending you the money).
You will have to invoice the client for the total amount of the trip.
When joining Explore-Share, we require the following documentation:
These requirements might change for different countries, so if you have any quedstions, we can discuss during the registration process.
100% refund if the cancellation is notified in writing by email to the Guide up to 60 days before the first day of the Tour (minus 3% of the total price of the Tour as an administration fee, 3% of the total price of the Tour as service fee, the credit card fee if it applies, and the eventual non-reimbursable expenses the Guide paid to organize the Tour, which will be detailed by the guide);
75% refund if the cancellation is notified in writing by email to the Guide between 59 and 30 days before the first day of the Tour (minus 3% of the total price of the Tour as an administration fee, 3% of the total price of the Tour as service fee, the credit card fee if it applies, and the eventual non-reimbursable expenses the Guide paid to organize the Tour, which will be detailed by the guide);
50% refund if the cancellation is notified in writing by email to the Guide between 29 and 21 days before the first day of the Tour (minus 3% of the total price of the tour as an administration fee, 3% of the total price of the Tour as service feeService fee, the credit card fee if it applies, and the eventual non-reimbursable expenses the Guide paid to organize the Tour, which will be detailed by the guide);
No refund if the cancellation is notified in writing by email to the Guide less than 21 days before the first day of the Tour.
Additionally, if the booking is made at least 30 days before the departure date of the Tour, the User will have a 48-hour period after booking during which they will be entitled to cancel the Tour and receive a full refund (including all fees).
To guarantee the possibility of a full refund, the guide will wait 48 hours after the booking to make any non-refundable expenses related to the trip.
If bad weather or unsuitable conditions force you to cancel the trip, you will: a) propose a similar activity at a different place where conditions are better, or b) propose to postpone the activity until a later date, or c) cancel. If the client refuses option a), our cancellation policy will apply. Please note, however, that the call to cancel a trip due to bad weather can only be made by you (not the client).
If you cancel for reason of injury or other, the client will get a 100% refund on the trip.
No. Whenever you receive a request from a client, you can accept it or decline it based on your availability and the dates requested by the client.
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