-Edgar & Guides' team

Fabian was assigned as my guide from Lonely Summits. I enjoyed his guiding services. However, Lonely Summits communication was bad. They used Whatsapp and I did not feel comfortable 3 times when their responses prior to starting the trip were delayed days/week. This did not make me feel confident in the service I was getting into. During the trip I had to request a pickup time as the office forgot about me. The office staff did not speak English, just translated English via Whatsapp. Do not market to higher paying US customers if you do not speak English. Lonely Summits did not provide any suggestions for activities to do during my free time. There were none included in their price but they did not suggest any ideas. The original plan included mountaineering gear but they sent me a list of items to rent from them. A typical Bait and Switch tactic. If they cannot handle follow-through on what they promise each client, then stop offering trips with inclusions you do not provide.

Trip started badly as we were informed that all meals would be provided, the guide told us no meals were included. The guide spoke very little English making communication difficult. The guide was very quick walking and often was out of sight of us. We asked him to slow down which he ignored and kept up a very quick pace. Not great. Felt very rushed and uncomfortable.

It was really great working with Segundo Parra , very professional , easy going and a good leader to work with , it made the trip very fun , I would recommend him completely , and myself I think next year I would go with him to other mountains in Ecuador