It was a trip of a life time ! But unfortunately there was a few issues that I will list here :
- Before booking, I specifically asked if our guide will really be Tshering Bhote, and you told me "yes". I book the trip, arrive in Kathmandu, and realize that our guide will NOT be Tshering... Not cool...
- The "to buy" list we got from you (Explore Share) included ropes of certain diameter and certain length, and when you arrived in Kathmandu, the guide told us right away that it was not suitable ! We had to buy new ones.
- Before leaving, I asked if I can rent some of the heavy gear (crampons, ice axe, also helmet) and I was told yes. Once in Kathmandu, they tell you that you cannot rent crampons, you need to buy them. This is not nice because then you don't get much choice in models and in prices... And I didn't allow for this extra weight in my bags too, which then creates problems at the airport on the way back home. But the worst was the helmet : the company lent me a helmet that was broken in many parts. I asked the guide several times to have another one, he didn't want to. I didn't pay for it, but the helmet was not comfortable and made me have sore head, and it was a serious safety issue.
- The itinerary makes us climb LOBUCHE EAST first, then ISLAND PEAK, and finally AMA DABLAM last. Which makes sens because AMA DABLAM is the highest and more complicated mountain to climb, so it gives us time to acclimate, to get used to the mountain gear, and to gain confidence hiking in high altitude before trying the big one. But right from day 1, our guide's plans was not to do AMA DABLAM last (but he didn't tell us). Indeed, he forced us to go to AMA DABLAM before ISLAND PEAK, even though we didn't want to. And sad to say that on summit day, the weather was better on ISLAND PEAK than on AMA DABLAM. I later on learned that they always do it this way. So why not telling us right from the beginning and change the itinerary that we receive before booking ? The fact that they receive a summit bonus on AMA DABLAM and not on ISLAND PEAK could explain this... But then the hike is not done according to the hiker's needs and will, which is a shame.
- After doing AMA DABLAM, we were then supposed to go to ISLAND PEAK. But to our surprise, our guide stayed in AMA DABLAM to guide another group ! (another summit bonus...). Instead, he asked one of the sherpas to guide us to ISLAND PEAK, along with 2 porters. The sherpa/guide is a really nice guy, trying hard to help, but could barely speak any English and had no mountain certifications at all. The trip advertises, in big block letters and in the trip's title, a guide with big fancy mountain certifications, and we ended up with someone not speaking English and with no certifications, to take us to the second highest mountain of the trip ! Not cool... The guide that I paid for is on AMA DABLAM, also getting paid by another group. How does this work ?
- On LOBUCHE EAST, the guide also skipped the crevas rescuing training day. He explained that other people in the group didn't feel so well, that's why he preferred skipping it and doing it later on AMA DABLAM or ISLAND PEAK. The problem is that we never did this training day, even though we finished the trip with a few spare days left.
Overall, it was still a great trip. The THG staff is great, nice, positive and helpful people. The cooking was just amazing ! The porters are always smiling, and everyone gets on well, making it a nice atmosphere.
It's just lacking some communication between Explore Share and THG I think, and a guide maybe a bit more frank with his clients.
Hope this helps ;-)